Monthly VIP

What effect does a clean out have on ponds without regular service?
For ponds without consistent maintenance, a clean out serves as a beneficial yearly reset. It removes the accumulated organic matter that builds up over 12 months, giving the pond a fresh start and improved water quality. Clean outs benefit less frequent service plans by preventing the intensive upkeep required to match what our experienced technicians accomplish during monthly visits. A yearly clean out resets what accumulates when professional maintenance happens less frequently.

Why don’t Monthly VIP customers need annual clean outs?
Clean outs used to be included in Monthly VIP. However, after testing multiple years, many customers gave us feedback about experiencing a rebalancing period afterward. The clean out process disrupted their already stable, thriving ecosystem that our technicians had maintained through consistent monthly care. We removed clean outs from Monthly VIP because continuous balance protects your pond better than an annual disruption. This also gives you eight more visits than Quarterly VIP at less than double the cost, maximizing value while keeping your water feature stable year-round.

What if my pond has heavy tree cover or a high fish load?
We understand some situations naturally create more debris. Ponds with heavy tree cover or high fish loads typically take 3-4 years before a clean out is needed. With monthly maintenance, we offer Monthly VIP customers a 30% discount if you’d like to bundle a clean out during one of your services.

What does the Monthly VIP visit schedule look like?
Your dedicated technician visits once per month, every month, year-round. Visits are scheduled at consistent intervals to maintain optimal water quality and equipment performance.

Do you service ponds during winter months?
Yes. Monthly VIP includes year-round service. Winter visits focus on equipment checks, debris removal, and preparing your feature for seasonal changes. Consistent winter care prevents spring establishment issues and protects your investment.

What maintenance tasks happen during every visit?

Every Monthly VIP visit includes water quality testing, skimmer and filter cleaning, pump inspection, beneficial bacteria treatment, debris removal, and a full system check. Your technician addresses minor adjustments on the spot and reports any concerns that need attention.

Does Monthly VIP cover repairs and replacements?

Routine maintenance is included. Repairs, parts, and equipment replacements are billed separately. However, Monthly VIP customers receive priority scheduling for repair work and catch issues early, limiting repair costs significantly. If your technician can complete a repair during your scheduled service, you’re only billed for parts and materials with no additional labor or trip charges.

Will the same technician service my pond each month?

We assign a dedicated technician to your account whenever possible. This builds familiarity with your specific feature and ensures consistent, personalized care. If your regular technician is unavailable, another trained team member will maintain the same high standard of service.

Do Monthly VIP customers get priority for emergency service?

Yes. Monthly VIP customers receive priority scheduling for urgent issues. If something goes wrong between visits, we’ll get to you faster than non-VIP customers.

What kinds of issues should I call about between visits?

Contact us immediately if you notice equipment failure, sudden water clarity loss, fish distress, leaks, or unusual odors. For minor concerns like light debris or slight water level drops, your next scheduled visit will typically address these.

Is there an extra charge for between-visit service calls?

Emergency or off-schedule service calls are billed separately from your Monthly VIP plan. However, many issues that would require emergency calls for other customers are prevented entirely through our monthly maintenance approach.

What if I want to switch to Monthly VIP?

You can upgrade anytime. Contact us and we’ll schedule your first monthly visit and adjust billing accordingly.

Can I cancel my VIP plan if needed?

If you’re not satisfied, you may cancel anytime with 30 day notice.