Clean Out

Clean water, healthy fish, beautiful results.

Complete restoration when your pond needs it most. Clean Outs return your water feature to pristine condition through drainage, pressure washing, and bacteria dosing.

 

Standard Clean Out handles seasonal restoration. Exploratory Clean Out adds a comprehensive inspection at each stage to identify hidden issues before they become problems. Perfect for DIY owners who maintain weekly but need professional help once or twice per year. Check out VIP services for hands-off care.

Pond technician removing leaves and debris with skimmer net during pond maintenance in Charlotte NC

Which Clean Out is Right For You?

Standard

Expert pond technician placing pump during water feature cleanout in South Park, NC

A complete deep cleaning handled by our team. We drain, pressure wash, remove debris, trim plants, and inspect all equipment. Your pond gets a professional fresh start for the season while you relax. 

From $1275

Exploratory

Three bubbling boulder water features being filled with water after installation in Charlotte landscape showing natural stone fountains

Same as our Standard Clean Out, plus a comprehensive equipment and infrastructure inspection. Perfect for tracking down issues or for new customers who want to join one of our annual or VIP plans. We thoroughly assess all equipment to determine your pond’s true condition and maintenance needs.

From $1275

Annual

Water feature technician cleaning natural stone pond in South Park Charlotte, NC

Get better value with an annual plan. Our Seasonal Essential includes a clean out and fall netting. Quarterly VIP includes everything in Seasonal Essential plus two extra seasonal visits with plant trimming, water lily fertilization, filter maintenance, complete pond care, and specialty bonuses.

Learn about our Annual Services.

See the Full Clean Out Process

Clean Out Form
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I understand that if my pond requires more than 3 hours to clean, I will be notified during the clean-out and can choose to either continue at $140 per additional man-hour or have the crew complete the clean-out within the 3-hour price.
While extra care will be taken to keep my fish safe during the clean-out, Pondscapes of Charlotte cannot guarantee their safety and will not be held liable for their health or well-being.
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Frequently Asked Questions?

What’s the difference between Top Frog Inspection and Exploratory Clean Out?

Top Frog Inspection is a visual assessment of your equipment, water quality, and system health to recommend the right service plan. Exploratory Clean Out includes a full drain, pressure wash, and deep inspection to reveal hidden issues and true equipment condition.

 

Should I start with an annual plan or go straight to VIP?

Annual plans like our Standard Clean Out or Seasonal Essential work for hands-on homeowners who enjoy pond care and want professional help with the heavy seasonal work. VIP plans provide regular expert visits so your pond stays crystal clear with minimal effort from you.

 

Can I upgrade my plan later if I need more service?

Yes, you can upgrade from annual plans to VIP service anytime. Many customers start with our Seasonal Essentials service and move to Quarterly or Monthly VIP once they experience how much time and stress professional care eliminates.

What’s the difference between a single clean out and Seasonal Essential service? A single clean out gives your pond a professional reset for the season with complete drainage, pressure washing, and equipment inspection. Seasonal Essential service includes spring clean out plus fall netting installation at a discounted rate, protecting your investment year-round with two critical seasonal visits.


What makes Quarterly VIP better than just getting clean outs? Quarterly VIP includes everything in Seasonal Essential plus two extra seasonal visits with plant trimming, water lily fertilization, filter maintenance, and beneficial bacteria treatments. You also get priority scheduling, bonus annual planting in spring, and exclusive product discounts unavailable with one-time clean outs.


Does Monthly VIP eliminate the need for clean outs? Most ponds stay so clean with 12 monthly visits that spring cleanouts aren’t needed. Monthly VIP includes skimmer and filter cleaning, fall netting, pump inspections, debris removal, plant pruning, water lily fertilization, beneficial bacteria application, and algae control treatments. If yours does need a clean out, you receive 30% OFF.

Can I just get a one-time clean out without joining a plan?

Yes. On-demand cleanouts start at $1,275 and include a complete drain, pressure wash, debris removal, plant trimming, and equipment inspection. Your pond gets a professional reset for the season without any long-term commitment.


When should I get fall netting installed?

Fall netting installs best in October before leaves start dropping heavily, but can be installed anytime of the year for fish protection from predators like herons. We secure protective mesh covers over your water feature to block leaves and debris, dramatically reducing your fall maintenance workload and protecting fish year-round.


How do you handle leak detection and repairs?

Leak detection starting at $500 uses systematic isolation testing to pinpoint exactly where water loss occurs. We identify whether problems stem from liner damage, plumbing failures, skimmer issues, or waterfall leaks, then provide transparent repair pricing and permanent fixes.

What happens during my first service visit? Every new service client starts with either a Top Frog Inspection or Exploratory Clean Out so your technician can thoroughly assess your feature’s condition, equipment performance, and maintenance needs. This initial visit determines which service plan best fits your pond’s requirements and identifies any critical repairs like leaks, pump failures, or other issues that must be addressed to ensure your feature runs properly before we establish your ongoing maintenance schedule.


Do I get the same technician for every visit? VIP members receive a dedicated personal technician or team who learns your pond’s unique personality, equipment quirks, and seasonal patterns. This consistency means superior care, faster problem detection, and someone who truly knows your water feature inside and out.


Can I pause my service during winter or when traveling? VIP plans include essential year-round care like winter preparation and spring startup that protect your investment during dormant months. If you need schedule adjustments for travel or other reasons, contact us to discuss solutions that keep your pond healthy while accommodating your life.
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